Group and Team Development - 2760 Words

The Customer Services Team handles all inbound calls for the business (1000+ per day) and operates from 08:00 to 20:00 Monday to Saturday. There are fifteen team members two of which are Team Leaders. The Team is further divided into different sub-groups that deal with different business sectors such as Pharma, Telecommunications, e-commerce. The main focus of the team is dealing with customer queries via inbound calls and managing corporate accounts in terms of providing daily reports and updates. The Team Assessment and the group discussions would seem to indicate that this is a group of individuals that are operating in a very structured environment and while they are referred to as a team they do not actually operate as a team.†¦show more content†¦As outlined they were aligned to both financial and performance objectives within the organisation. The second criteria was more difficult to assess in that while the intended outcomes were clear the nature of the intervention and its ability to produce these outcomes was less so. The final criteria involves the transfer of change management competence to the team which was difficult to assess prior to the intervention however in giving it consideration the transfer of these skills was to be a component of the intervention in that it would be part of the intervention to transfer some basic change management concepts to the team which they would be encouraged to use when working together. Prior to the intervention consideration was also given to the desired outcomes on a higher level than those that were financial and performance based. What would the team look like after the intervention? Would they evolve into a High Performance Team and if so what defines a High Performance Team? To establish these desired outcomes an analysis of the key stakeholders of the team was completed. Figure 1: Customer Service Key Stakeholders This analysis and subsequent meetings with these stakeholders revealed a number of different requirements many of which were conflicting with each other. This revealed some of the root causes behind the results of the team assessment particularly in relation to decision making and respect. This wasShow MoreRelatedGroup and team development Part 1- Group development All the parties involved; The Woodson900 Words   |  4 PagesGroup and team development Part 1- Group development All the parties involved; The Woodson foundation, the school district and the NCPIE all ultimately have the same goal, which is to have a successful school system in the D.C. area. To start off, I would first define a group to have a better understanding of what these three parties want to build to know where they stand in the development stage. The text defines a group as â€Å"two or more individuals, interacting and interdependent, who have comeRead MoreLeadership Behavior, Team Development And Group Cohesion As A Mediator1290 Words   |  6 Pagesrelevant research regarding a number of concepts related to group cohesion including: leadership behavior, team development and group cohesion as a mediator. Coaching elements identified as being positively related to group cohesion include: the quality of training and instruction, social support, positive feedback and leadership style (Yarmey, 2013). In particular, a democratic leadership style has been found to promote the developm ent of team cohesion (Crocker, 2016). Empirical evidence suggests thatRead MoreAnalyse and Evaluate Your Syndicate’s Development and Functioning as a Group or Team According to Relevant Theories and Models You Encountered in Class or in Your Reading. Discuss Your Own Roles in the Syndicate and1157 Words   |  5 PagesAnalyse and evaluate your syndicate’s development and functioning as a group or team according to relevant theories and models you encountered in class or in your reading. Discuss your own roles in the syndicate and consider leadership issues. What would you do differently, given your experience and this analysis, to enhance the performance of the group and the satisfaction of its members? Being made-up of people teams are both enriched and impaired by the human activities and deficiencies. AccordingRead MoreTuckman s Stages Of Group Development Model1287 Words   |  6 PagesA Study on Tuckman’s Stages of Group Development Model 1. Introduction Over the past two decades, it seems that teamwork has become increasingly important and more companies have formed different teams and groups for various purposes (Samson Daft, 2012). It is proved that good teams can be highly productive, however, not every team is successful (Samson Daft, 2012). Forming a team can be time consuming and there are many problems related to teamwork, for example, social loafing might reduce theRead MoreCase Study Of Ibm s Wise Investment Essay1525 Words   |  7 Pages Multicultural Teams Margaret Walsh South University Online IBM’s Wise Investment Considering that IBM has expanded to having clients in 170 countries and now does two-thirds of its business outside the United States it is vitally important to keep a management team devoted to IBM’s team projects. This hasRead MoreGroup Dynamics for Organization956 Words   |  4 PagesIt is important to understand group dynamics in the business world because most businesses require that in order to function large numbers of employees must work together in order to achieve goals for the organization. Groups can take many forms. We will examine different types of groups and how they are designed. Group designs are based on the following principles: Introspection. Engaging in self-evaluation and a gap analysis of one s leadership profile with peers adds a special dimensionRead MoreHow Teams Of Organizations Develop Into Cohesive Teams1157 Words   |  5 Pagesin which people interact in groups professionally impacts the productivity of each member as well as the organizational climate. Few professions require an employee to work independently of others. Instead, we must work as a part of a team. Understanding how teams of people interact in the accomplishment of tasks are critical to management teams. In this article, Farrell, Schmitt, and Heinemann (2001) â€Å"gathered from a sample of 111 interdisciplinary health care teams in geriatrics in 34 VeteransRead More4 MAT Review Wheelan1339 Words   |  6 PagesCitation) Creating Effective Teams: A Guide for Members and Leaders Liberty University Student Date Professor Abstract Wheelan (2013) identifies the four stages of team development and provides detailed explanation of how a group transforms itself from a stage one group of uncertainty into a successful, highly productive stage four team. This requires work and a thorough understanding of the many internal/external influences that can occur during each stage. A team member or leader who is wellRead MoreAnalysis Of Noclue Consultants1548 Words   |  7 PagesAnalysis of NOCLUE Consultants Making a transition from a hierarchical organization to a self-directed team is not an easy task. NOCLUE has been operating with teams for 2 years and the structure has not been simple, nor easy. Proper planning preparation and education is vital to make motivated, self-directed work teams be successful. Identifying the problems, developing solutions and making recommendations are crucial the organization to perform at the highest level. NOCLUE held a meeting to discussRead MoreMgmt 591999 Words   |  4 PagesPART I – Group Development First, here is a summary of the development stages of a team. In the forming stage, team members come togetherand form initial impressions. They socialize in order to get to know each other and bond with other team members. In the storming stage, team members experience hostility and infighting over tasks and how the team works. In the norming stage, team members start to come together and realize what needs to be accomplished. In the performing stage, team members

Problem-Solving Essay Free Essays

Today the world has many issues, like hopelessness, prejudice, and selfish desires. The definition of the word moral is; concerned with the principles of right and wrong behavior and the goodness or badness of human character. In the world today there are few moral standards; we have numerous evil influences and few holy and godly influences. We will write a custom essay sample on Problem-Solving Essay or any similar topic only for you Order Now What does it mean to live honorably? It means that you respect yourself and others and live a life worth living. People have selfish desires to please themselves and not others. The Bible tells us in 1 Corinthians 15:33 do not be achieved: â€Å"Bad company ruins good morals. † The company we keep, the influences we are under, and the things we look at all directly affect our morals and ethics. Some of the things that affect us morally are, music movies, books, the Internet, the friends we have, and the relationship (or lack of) that we have with God. The way we treat others and ourselves is a huge part of our lives and the way we live them. We should strive to be like Jesus in all our endeavors. Matthew 5:48, you therefore must be perfect, as your heavenly Father is perfect. Some of the ways that we could help the world regain moral standards are, leading by example, helping out or volunteering, and evangelism. The example we set should be an important priority for us as Christians; we should be Christ-like at all times. We could also help out the less fortunate, volunteering at charities or donating money; we should do our parts as Chrism’s messengers in the world. The final thing we could do is evangelism, the spreading of Chrism’s word. The world Is a sinful place, and God will come soon and take his people from It. The morals that we have are vital to our character. You could live honorably by, asking questions, figuring out what leads you astray, and helping fix It. James 1:22-25, but be doers of the word, and not hearers only, deceiving yourselves. For If anyone Is a hearer of the word and not a doer, he Is like a man who looks Intently at his natural face In a mirror. For he looks at himself and goes away and at once forgets what he was like. But the one who looks Into the perfect law, the law of liberty, and perseveres, being no hearer who forgets but a doer who acts, he will be blessed In his doing. Problem-Solving Essay By Abernathy The world is a sinful place, and God will come soon and take his people from it. Asking questions, figuring out what leads you astray, and helping fix it. James 1:22-25, but be doers of the word, and not hearers only, deceiving yourselves. For if anyone is a hearer of the word and not a doer, he is like a man who looks intently at his natural face in a mirror. For he looks at himself and goes away and at once forgets what he was like. But the one who looks into the perfect law, the law of liberty, and perseveres, being no hearer who forgets but a doer who acts, he will be blessed. How to cite Problem-Solving Essay, Essays

Factors of Social Business Strategy †Free Samples to Students

Question: Discuss about the Factors of Social Business Strategy. Answer: Introduction: The case Qantas Airlines: Twitter Nosedive talks about burdens that the airline gone up against in the earlier years. Starting late the association made a social media blooper proclaiming a Twitter challenge neglecting the ghastly situation the association is to rectify at this point. For the disillusioned customers, it was a remarkable opportunity to express their decision out in the open. The unsuccessful competition brought a lot of thought, yet not in the way Qantas would wish for. The negative evaluation was spread and accordingly the broad society reflection of the association was hurt. This analysis would cover the main issues faced by the organization and how such situations can be avoided in future. We might recognize the significant issues identified with the communication plan through the social networking sites. The management team needs to comprehend the essential needs and requests of the clients at the underlying stage. It will be sufficiently useful in organizing the future needs of the organization. In 2011, the authority of Government and Corporate Affairs at Qantas Airlines, Olivia Wirth, was defied with a social media related situation that gave off an impression of being reckless. Qantas ran a competition on social media, Twitter, offering 50 sets of Qantas top notch night robe and a luxury amenity unit for general society to win as a reward. They should have, without any doubt held up with the competition until the situation is in control. As opposed to participating in the competition, the overall public used this competition as a phase on Twitter to verbally attack the airline and conveyed their negative contemplations about the airline on social media. The general populace in like manner made a YouTube video parody that investigated the Chief Executive Officer (CEO) of Qantas Airlines for their feebleness to perceive how to talk with individuals when all is said and done to express their hopelessness. The negative feeling was spread in this way the overall public photo of the association was hurt. The negative comments started from the way that the association was encountering issues with the specific condition of aircrafts and issues concerning accomplishing a simultaneousness with work unions that prompt strikes in conclusion building up the fleet for several days. Directly the association needs to face the issues of the negative picture. Olivia Wirth must make an arrangement of exercises to counter the opposition of the airline on the social media stage and its diving reputation of its airline among the general populace to recover its airlines' photo as the greatest airline in Australia and the pride of the country. Recommendations There are a couple of exercises that Qantas Airlines could bring later on with a particular true objective to shield a comparative disaster from happening again and to develop a positive public impression of the airline's strong brand name in the country. As an issue of first significance, Olivia Wirth should change the team responsible for the competition and public relations. They were not checking the declarations. They did not do the investigation that their association had a poor picture when the competition has begun. Directly we cannot change the past yet later on each decision should be completely considered twice. They should finish the competition as quick as could be normal in light of the current situation. They have to pick the victor, however, endeavor not making it clamorous so the whole thing would quiet down speedy. If they use social media correspondence, later on, they should make people as opposed to robots accountable for what is appearing there. The association should focus on upgrading the correspondence with the public with social media. Obtaining capable stuff or outsourcing would be a not too bad option. Wirth should have endorsed dealing with particular fleet control immediately. Most of the Boeings and their engines should be 100% beneficial. By then Qantas airlines should proclaim that flying with their airlines is completely shielded and that the conditions from the past will never happen again. They should display the new course of action of aircraft controls. Each quarter the fleet will be checked, and the reports on their specific condition will be prepared. People should think about those exercises since it will provoke explorers feeling awesome about flying with Qantas. By then the marketing and communications team should have endorsed to have good relations with unions and to avoid such conditions later on. If they would be advised to have normal relations with those affiliations they could mediate to settle tense condition before there is nothing left than to strike about. Airlines should manage the relationship with their laborers and unions. For, without question, they thought about reality that the strike is an immediate consequence of the wrong calculations made (20 million consistently) and they could not successfully evade it. They should make a brisk move and expect obligation for the voyagers who were affected. If they keep those events, no ifs ands or buts later on Qantas will not lose any customers for exchange airlines e.g. Virgin and association picture will stay positive. Factors to Consider When Using Social Media Two most important factors to consider when using social media are: Making one understandable social governance demonstrate that structures and describes accomplices that are accountable for the strategy, organization and progression of an establishment would support the social business method (Treem Leonardi, 2013). There is an enormous benefit in knowing the direction in which we are going. It's not sufficient to have goals set up; there is more over the need to have a long term vision that conveys to everyone inside the company on why something is happening and the benefit it brings (Bolton et al., 2013) It is vital to define a vision for the future employees and customers that would arrive with the social media strategy, so that a purpose and direction can be provided (Afshar, 2013). Communication Template 1.Timing Starting from now such information should be released each quarter. Clearly now when airlines are standing up to colossal issues, this information should be released consistently. 2.Audience All people who will continue being with us, Qantas should get in touch with them through mass media and social media. Twitter, Facebook, Qantas website are the guideline course of correspondence. Unsatisfied customers especially the people who are dynamic on the social media 3.Sender Olivia Wirth 4.Key Message Your security is our need. We guarantee you will be on time wherever you require. We are changing for better. 5.Desired Outcome Rising trust in flying with Qantas. We needn't bother with our customers to feel that we are miserable continually anyway they should see that we are taking exercises to improve service and cover any irritates. Better association with the public. Improved correspondence. 6.Medium Social media, suitably. 7.Materials Audit reports, documents related to organizational updates. 8.Frequency In the beginning more powerfully and then every quarter. This analysis covered the main issues faced by the organization and how such situations can be avoided in future. We might recognize the significant issues identified with the communication plan through the social networking sites. The management team needs to comprehend the essential needs and requests of the clients at the underlying stage. It will be sufficiently useful in organizing the future needs of the organization. Additionally, if the organization can guarantee the important upgrades for the business, it will fulfill the client wishes in a compelling way. Organizing the consecutive communication plan will be useful to accomplish this reason. References Treem, J. W., Leonardi, P. M. (2013). Social media use in organizations: Exploring the affordances of visibility, editability, persistence, and association.Annals of the International Communication Association,36(1), 143-189. Bolton, R. N., Parasuraman, A., Hoefnagels, A., Migchels, N., Kabadayi, S., Gruber, T., ... Solnet, D. (2013). Understanding Generation Y and their use of social media: a review and research agenda.Journal of Service Management,24(3), 245-267. Afshar, V. (2013). The Seven Success Factors of Social Business Strategy [INFOGRAPHIC]. The Huffington Post. Retrieved 5 May 2017, from https://www.huffingtonpost.com/vala-afshar/the-seven-success-factors_b_3677185.html